Alli Oop

Review of First Floors - Carpet One

Hard lessons learned! Who knew the insurance compa...

Hard lessons learned! Who knew the insurance companies advised "preferred vendors" were considered the worst by those in the know? Turns out to be truer than true in the case of First Floors Carpet One (FFCO). Ordering the flooring was the easiest part but having FFCO abide by manufacturer guidelines for proper installment was another story...failure after failure after failure; six months later of failures and no floors, it was time to call it quits and stop the ineptness!
Lessons learned= Owner and Management failed to accept responsibility & failed to properly educate their own workers, which set them up for all the failures or lack of product knowledge that perpetuated.
If the job / service cannot be done; it s usually one of three reasons: they're unwilling; they're uneducated or they're unable. In FFCO, they got the Hat Trick!
Management was unwilling to accept accountability of repeated failures. Employees were uneducated in product requirements (another management fail); and lastly the company was unable to perform successfully.