Bought a refurbished MacBook Pro through Best Buy ...

Bought a refurbished MacBook Pro through Best Buy was advertised as Grade A+ 10/10 condition and would be shipped in original Apple box. The item arrived on December 19, 2019. Not in A+ 10/10 condition it has cosmetic damage on the lid and keyboard pad and not in original Apple box. This MacBook Pro works fine. I have contacted Microcad via Best Buy contact the seller more than 6 times, emailed them directly 4 times and phoned them. Their voice mail said I would get a call back within 4 hours, that was three weeks ago. They have not returned my call or answered my emails. I sent photos and requested a 10% refund of purchase price for their false advertising and my inconvenience. After escalating again my January 7 contact the vendor on the Best Buy site. Best Buy told me Microcad responded with an offer of $30 about 2.25% of the purchase price or return the MacBook Pro for a refund take or leave it. Microcad never shared the $30 offer with me... only after I contacted Best Buy again did Best Buy tell me about it. I'm so frustrated with Microcad for their false advertising and complete lack of customer service. If I could give them zero or negative stars I would.