Can reccomend this property for everyone but hotel...

Can reccomend this property for everyone but hotel needs some improvement such personalised services. when I checked in with my family group of 14 welcome was not pleasant and even we didn't receive a welcome drink after tiring drive this was complained by everyone. hotel check in time was at 2 PM and we came around 4 PM but the rooms are not ready until we arrive and the staffs were asking us to use the pool until the rooms get ready. When it comes to dinner and lunch buffet need some more consideration, not all the clients like to have beef and pork as a curry at any time. I would say if hotel management can consider these issues will be much appreciated because everyone travelling to the hotel after paying big sum of money not on complimentary basis.