Emma Hutten

Review of Peninsula Subaru

TERRIBLE EXPERIENCE. 2 weeks ago, we bought a Cert...

TERRIBLE EXPERIENCE. 2 weeks ago, we bought a Certified Pre Owned Subaru Crosstrek here. We were beyond excited. Less than 2 days after purchase, the brakes were getting really hot and it felt like we were driving with the parking break on. We called (several times, because no one answers the service desk phone) and finally got ahold of someone. They couldn t look at it for four more days. Fine. Then after having it for a week, it was finally fixed and ready for us to pick up. Again, fine. I tried to be understanding and patient. We gave them the benefit of the doubt that they truly didn t know of these issues when we bought it. When I picked up the car, I double checked with the service manager, Dan, that they had checked the other three brakes and tires just in case. He scoffed and said really? Of course we did. Well. Less than 5 miles away from the dealership and the car began exhibiting the EXACT SAME SYMPTOMS but from the other side. I turned around, furious, and took it right back to them.

I hate to post this kind of thing, but that is just negligent. Either Dan lied and his guys really didn t check everything out (which is terrible practice) OR they somehow missed this huge problem. Either way I m furious and wishing I could turn back time.

The only good thing I have to say is that my salesman, JJ, has been very apologetic and has promised to see us through this issue. He has been great.