johnny soto

Review of Wyndham Va Beach Oceanfront

Absolutely Terrrible!!!

Absolutely Terrrible!!!

Stayed in room 118 on 08/28-29 the worst experience ever. Checked in at 9pm with my wife when we came into the room there was no toilet paper and I had to call the front desk for someone to bring us some. The AC, the coffee machine, and the refrigerator is not not working, worst of all flies all over the place and the smell in the room was horrendous. Called the front desk on 08/29 around 12pm the lady was rude the manager Nicky did not want to accommodate us by changing us to a different room with a working AC all she said was we will call maintenance and if you want to change to a different room there will be an up charge. Incredible the place is not what I expected it to be and the least that Nicky could have done was accommodate us to another room especially after spending 489.54 for two nights. It is now 10pm we went out hoping that by the time we came back the AC would be fixed and it is not. I understand that due to the pandemic they cut back on many things but if that is the case they should not be charging what they are to be staying here and they should be giving back refunds instead of just apologizing.