Chuck Williams

Review of 311 Action Center

311 had been a blessing for every issue I've calle...

311 had been a blessing for every issue I've called about in our first year and a half loving in KCMO. They've resolved street flooding, broken water mains, potholes, and today someone lost a 50-gallon oil drum into my neighbor's yard. KC Water was dispatched along with City Management Environmental Services. They cleaned and treated the street, removed the barrel and called for a street sweeper to come collect the car litter.

Staff on the phone and in person have always been top-notch professional and courteous. During one storm water drain replacement project I emailed concerns to the mayor's office and City Management answered my concerns with an email and action on the same day. I'm very pleased with every time I've called 311.