I'm a faithful Hilton brands customer and I love m...

I'm a faithful Hilton brands customer and I love my HHonors experiences, but have say that I add up the pluses and minuses of this location to come out neutral. I've stayed there 3 weeks so far this year.

The pluses:
The staff ranged from good to great, with special compliments to the late night desk staff- they were the factor that made up all of the points lost below; the right people in the front house can make up for almost anything.
The location is good for the OP business area, especially for Sprint. Perfect distance from the highway- close enough for convenience but far enough to avoid noise.
Several small, but nice things like good parking, little to no wait for elevator, even at 8:00 a.m.

On the down side:
The building is showing some age;
The room decor is atrocious- the worst of 60 s institutional; Some of the furniture was visibly chipped and worn as well as visible wear on the carpets;
The management doesn't seem let the front house staff give an inch beyond what the policy says they have to. (My best example that charging a silver tier HHonors (former gold/diamond) a daily fee for internet access on a 3 week stay- It seemed more like gouging than guest service to me.)

And to echo one review above, is a towel bar too much to ask for?