Vivian Blake

Review of Boston Medical Center Healthne...

I have bmc healthnet. As a transgender person I m ...

I have bmc healthnet. As a transgender person I m eligible for implants. On 10-14-20 i had implants put in at mgh by Dr Curtis L Cetrullo . He totally botched the surgery putting in a completely different type of implant half the size he told me I was getting. Ive been struggling trying to get assistance from my health insurance bmc healthnet for a week now. They put me in touch with tjeor worker Laura Delaney she keeps talking over me , calling me by my dead name and wrong pronouns. Also they had me speak to their complaints department. After a protracted conversation im told by them there is nothing they can do, it will be up to the Dr who put them in if he would like to male the revisions or not. Lol what? So then why does your department exist?