Today, I received the worst customer service ever ...

Today, I received the worst customer service ever by the Medical Service Coordinators at Urgent Care! I suffer from migraines and today I had one of the worst ones I have ever experienced.
I checked in at 10:45 and was waiting to get my vitals checked, and waited for an hour and 15 minutes and still wasn t getting called back.
I worked for Urgent Care so I know how the waiting process works and I was totally ignored for an hour and 15 minutes (I was counting). 6 people checked in after me, 2 not being an emergency. All were taken back before me.
The staff in front was so unthoughtful and cared less about my pain. I was in tears because of the pain. I went up three different times to check when I was next, staff just said those people had appointments or were emergencies. Other patients in the waiting room were more concerned with me than the actual staff (medical service coordinators).
I know nothing will change but at least hire people with some compassion.
Do those women even have hearts?

...It s a shame, because there are some great doctors and nurses there, some of the best around. But dealing with the front desk staff is a nightmare and makes me not want to go back and seek help in the future.