Aveen Majeed

Review of West Edmonton Mall & Fantasyla...

My husband and booked the Roman suite because it a...

My husband and booked the Roman suite because it also had a jacuzzi that we wanted to use and we were both looking forward to it. Everything was ok until we filled up the jacuzzi and tried to turn it on. It didn t work; we called front desk and they sent a maintenance guy. When the maintenance guy came up to our room he was flipping all the switches to see which one would turn it on and we were helping him but it wasn t working then he asked if he can use the phone in our room. He calls front desk and says something about a bulb. My husband corrected him and said it s not the bulb it s the Jacuzzi were trying to turn on so then they said that we can switch rooms but by then it was almost 4 in the morning and we were just too tired to switch rooms and take our luggage to the other room so we said that s OK will just stay. The maintenance guy said that management would contact us in the morning. Which they never did. When we went to check out in the morning we asked them how come the Jacuzzi wasn t working, that s the reason why we booked a Jacuzzi room. The lady at the front desk said that on the notes they have nothing that says the jacuzzi not working, just the bulbs... huh? After an hour of trying to explain everything and going upstairs again with a maintenance guy ... he showed us how to use it ( the first guy had no clue there was instructions on some paper they had in the room so he said it was a bulb issue.) they should have sent the second maintenance guy when we needed it to be turned on and not when we were checking out. So there was really no bulb issue. They need to hire people that speak and understand English, and also have customers service skills. Even the manager had poor customer service. When I booked I wasn t sure why it was rated 3.5 stars. Now I know why.
Not booking with them again.
Waist of $300! Go somewhere else.