Too poor customer service. I experienced it twice....

Too poor customer service. I experienced it twice. I have ordered foods over 3 hours ago but they made lots of excuse and still they are delaying till now. They are too unresponsive and I will not use their service anymore. Foodpanda is far better than them. I ordered same time from food panda and Hungrynaki and I got my food within 30 minutes through food panda but it's over 3 hours and there is no response from Hungrynaki.