Austin Tremblay

Review of Arcadia Energy

Arcadia is a brokerage entity, so they're a third ...

Arcadia is a brokerage entity, so they're a third party that brokers a contract with an electricity provider different from the one you currently use. I say this because they don't really describe themselves this way. Instead, they project an identity as an eco-conscious source of electricity that will facilitate your own participation in running your home on green energy. But they're just a brokerage firm, looking to make a buck like most every place else.

For the first few months, the contract Arcadia brokered for me saved me a little money. However, soon after, the rate changed, and now I've been stuck paying $30 $40 extra per month.

I've attempted to cancel the contract twice to no avail. The first time, I spoke with someone at Arcadia, and they reassured me it would be taken care of. That was nearly six months ago.

I then contacted the electricity supplier directly. They can't help me, though, because the contract was brokered through Arcadia. My hometown gas and electric provider can't help me either. The only way to effect any kind of change is through Arcadia.

I called Arcadia this morning and explained the issue. The representative said she'd take care of it. I asked how I might receive confirmation that the process had been initiated. She said she'd email me. I'll let you take a guess as to whether I've received an email.

I'm now on hold with them (ten minutes so far). I wish so badly I hadn't let them interfere with my electricity supply. Take it from me. The electricity might be greener over here, but the grass definitely isn't.