I checked in with my family into your hotel in Sur...

I checked in with my family into your hotel in Surfers Paradise yesterday afternoon .We were invited by a stench of urine as soon as we opened the room door.On inspection,it was very evident that the room had been poorly kempt. It was not too hard to see there was a nappy soaked in urine right behind the kettle! The aged carpet had urine stains in multiple places.I have got photographs of these but am technically unable to load the files on this portal. We have complained to the manager and left immediately unable to bear the nauseating experience.
In these difficult times, when the whole world is striving to implement meticulous hygiene measures to fight a global pandemic ,it is totally unacceptable that a city hotel which charges premium rates is callously exposing its clients to dangerous filthy conditions in its accomodation.
AVOID