Gail K. Gallerie

Review of William A Smith & Son, Inc.

We have been clients of William A. Smith & Son, In...

We have been clients of William A. Smith & Son, Inc. for a very long time. We've been very pleased with the service we've received but have rarely had need of it. However, recently an issue arose whereby our account showed that we owed an amount that, in fact, we were to be credited with. Personal Lines Client Manager, Cathy Masztalies, provided truly exceptional service to resolve this issue. The disputed amount was quite small. The time and attention Ms. Masztalies devoted to resolving this matter for us was disproportionately greater than the amount in question. We've been extraordinarily impressed by Ms.Masztalies' attention and persistence until the matter was resolved to our benefit. We can only imagine the responses she must provide when the problems are large ones!