Jillyan Almonte

Review of Palms Casino Resort

This place is disgusting as well as their service....

This place is disgusting as well as their service. We stayed on the 10th floor in room 10310 and Our room had BED BUGS!!!! After waiting 10 minutes for a call back from the manager, we couldn't take being in the room any longer so we went downstairs to the desk to speak to someone. The manager was just standing there on his phone. The Security guard and Head of security were laughing behind us as we explained the situation to the front desk manager. Throughout the entire incident not one person was caring or offered a solution. Snide and degrading remarks throughout the entire conversation. DO NOT LET THEIR PICTURES FOOL YOU. Yes the room looks nice but you risk getting bed bugs. We have bites on our legs, arms, back, chest, and even OUR FACES!!!!!! Rude staff thinks more of their name brand than their service. The manager blamed my "temperament" on the fact that I'm from New York and not the fact that they gave us a bed bug ridden room. We ended up sleeping in our rental car in a parking lot on the strip which was significantly more accommodating than this hotel. Disgusting!