I'd give zero stars if I could. Got insurance when...

I'd give zero stars if I could. Got insurance when I got my cat 4 years ago, never had a claim. Had emergency vet visit last month, vet submitted paperwork. I can't get through to them by phone, emailed several times, their chat feature said they received nothing yet I got emails saying they received my paperwork. Does this company even exist? Of course they keep taking money out of my bank account. I've filed a complain with BBB and will be having my bank stop any further withdrawls. Discusting how this so called business is allowed to even keep it's doors open!