Where do I start..... I arrived appx. 10 minutes e...

Where do I start..... I arrived appx. 10 minutes early for my 12 noon appointment on Saturday 25th and then the madness began. I was told by the assistant service manager and she told me it would take appx 1 hour and 15 minutes to complete a PA state inspection and an oil change so I said no problem. Now it's 1:30pm an hour and a half later my SUV is still not complete yet, I asked how much longer and I was old 20 minutes, now it's 2:05 pm 35 minutes later and STILL NOT DONE..... Now it's 2:30 and FINALLY I get called to pay the bill and go on my way. I had a coupon for $39.99 for the inspection and with my warranty the oil change was free so I was schocked when the bill was $60.00 !!! I asked why so much and she stated there is a fee for a phone call and a sticker fee and a shop fee....... so how come I was not told before about all these fee's ????? So in closing I WILL NEVER COME HERE AGAIN FOR SERVICE.... FAULKNER OR FC KERBECK FOR ME, hence the reason why we bought the car from FC Kerbeck, nobody in PA could touch there price.