Trying to find my tenancy reference number was nig...

Trying to find my tenancy reference number was nigh impossible .For a very important repair, which I was told to do myself!!! As an almost 60 year old single woman ,I was supposed to fix my back garden fence ,which had broken, along with the posts !!!! Ridiculous, this is very dangerous, as I have grandchildren and next door( who are pensioners have a dangerous dog, it is extremely dangerous, and you wont help, I am going to ,the sthelens ste reporter, my councillor, everyone and anyone who will listen. This needs sorting NOW, not when someone gets hurt !!! Disgusting