Had a bad service experience. Didnt feel like they...

Had a bad service experience. Didnt feel like they were really listening to me as a customer. Made appointment the 1st i went in for a bearing issue at 7 am and vehicle didnt even get pulled into the service area for more than 6 hours only to be told nothing wrong so had to go video tape the issue and schedule another appointment. Service advisor acted like i was dumb or crazy so had to get the service manager to listen amd watch to the video in the car so you could here the noise. Service advisor didnt even try come and listen and watch the video in the car where you could clearly here the noise and could have done the same thing but didnt. The sevice manager immediatly heard the problem and ordered the work. So drove after repairs and still felt slight vibration so scheduled a tire rotation and rebalance. Went in and another shop guy rode with and even said he felt vibration but they didnt do the tire balance and rotation i requested and told me nothing was wrong. Apparently the customer that drives 66 miles a day every day doesnt know when his car has a vibration!!!! I kept my composure the whole time and didnt get all ballistic but still felt was treated poorly so then i complete the survey i recieved and got a call from the service advisor that continued to tell me nothing was wrong and argued with me about how i felt as a customer. To the point where i had to tell the guy he was pissing me off and end the conversation. Apparently the customer is always wrong at that location. And how i felt about about my service experience was all wrong too.. Just like when i was telling them the car has a bearing problem and was told it didnt until i proved it to them. Maybe you have to buy a 50,0000 dollar car to get treated well but all i can day is less stellar for sure! It is all good traded the vehicle in and got a diff vehicle so worked out.