Can't ever get a hold of someone when you call all...

Can't ever get a hold of someone when you call all the phones just ring or go to voicemail what the hell are they being paid to do watch the phones ring and send out letters asking you to call them so they can watch the phone ring or what is going on at this office cause it doesn't seem that anyone really works there cause I drove to the place doors were all locked nobody to be seen from the doors place looked abandoned