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Please take time to read this. I pray that I save ...

Please take time to read this. I pray that I save someone from the horrible experiences I had with this place.
In September of 2015 I wanted to have a front fender accessory light put on my RoadKing Classic. I purchased the Harley part over the internet and brought it with me to have Charlotte HD install it. So, a seemingly simple job one would think. However, it proved to be nightmarish. When I went to pick the bike up I inspected the work. I immediately noticed that the light was installed right of center approximately 3/4 of an inch and was skewed, meaning it was not in line with the fender but on a left to right angle. Another customer was walking in and commented "nice bike". I asked him if he noticed anything wrong with the light that was installed. I just didn't want to feel like I was nit picking. The customer saw the problem immediately. He said "wow, what the hell is that all about"? So it wasn't just me. I told Jim in service that I could not accept it this way. Jim called the technician out who did the work and pointed the problem out. So they said "you can bring it back in and we'll fix it, it will take about two weeks". I chose to leave the bike since we were in early October now. They needed t remove the light, repair the holes that were drilled into the fender, repaint it, and re-install the light. They said it would require two weeks however, it took three days short of one month to complete the "two week" job. So I go to pick the bike up and Jim engages me in conversation. Now I know it was to try to divert my attention away from the bike. I went to look the bike over and I was just floored by what I saw. There were two (2)long (1 1/2 inches) scratches in the gas tank. My handlebars are low and if I were to drop the bike it would scratch the tank but it wasn't a problem with normal turns and riding. Jim was going to just allow me to take the bike off the property with the two huge scratches. At first Jim dummied up like he didn't know what I was talking about then he admitted that the technician had done it and even tried to put the blame on me for one of them. The goof in parts with the long beard tried to blame the problem on the handlebars claiming they "are too low and it's just going to happen again". So I guess the handlebars were at fault and not the technician who dropped the bike. It's like saying it was the gun's fault for shooting someone. What a moron! So now, they need to fix my gas tank. I have a custom paint job so I was worried about them matching the paint. I'm lucky it's black. So another three weeks go by, waiting for my bike all the while missing great riding weather So I finally get the call that it's ready. I go to pick it up and I just couldn't believe it. They had to take the tank emblems off to paint it. When they put them back on they just eyeballed it. I guess they can't use a measuring tape, that would be asking too much. The left one is an inch and a half towards the rear relative t the right emblem. There is space between the tank ad the emblem so you can see right through it. At that point I was just exhausted with dealing with incompetence and wanted to just get my bike out of the hands of these guys before they screwed anything else up. I don't know where I'm going to get my maintenance done now but I'll NEVER return to Charlotte Harley Davidson. Those guys can F### up an iron ball. If you have work done here, inspect it before you leave the grounds. They would have said it was my fault if I had not noticed it and driven off. The guy it parts with the long beard must have the IQ of a rock. I pray this helps at least one person avoid a nightmare. If you have any suggestions where to have good work done please post it. Thank you for taking time to read this. It's the first time I have ever written a review.
Mark Sloan

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