Julie H

Review of Spectrum Restoration Services

Unfortunately, I felt like they were just trying t...

Unfortunately, I felt like they were just trying to take advantage of us. Had them come out to give a quote. They wanted $4000-5000 for a small bit of water coming in due to the extreme weather. What would we get for this outrageous price? A couple of high speed fans and dehumidifiers for 3 days - and of course a 'report'.
Used another, highly rated company and the cost was $500. They are also using high speed fans and dehumidifiers. No 'report' just the readings and facts.

After posting my initial review I did receive a call from the owner. Based on that call I did adjust this rating and added the comments below to reflect our conversation.
During our conversation, the owner was polite. At no time did he ask or try to persuade me to make any changes to the review. To one of his points, we did not use this company based on the initial estimate so the rating does not reflect the quality of their work. It reflects our experience and willingness to use or recommend them based on an estimate we were given for work that we told him we felt was excessive.

On the positive side - when I called they came out right away, and arrived they said they would. The owner told me he re-arranged their schedules to accommodate us. The initial visit and estimate is free - which is another bonus.