I suppose my single biggest gripe with this absolu...

I suppose my single biggest gripe with this absolutely shambolic entity is not so much with their staff. They are clearly a product of the absolute lack of management and criminal-esque approaches to ethical behaviour and the customer (i.e. the property owners), but it's more to do with the fact that nobody governs them. There needs to be some sort of governance to stop companies like this popping up and making money for nothing. As a property owner, who is FORCED to having to use this absolute dogs-dinner of a setup by some absent minded fool in the leaseholder organisation - I now do the absolute minimum in terms of dealing with them.
If I could avoid - I would, but I can't so I just have to pray that one day their management will get their comeuppance in the form of prison term or hefty fine and ban from running anything like this again.

Only gave one star because Google won't let me give zero.

Here's to hoping that the manager/director of this organisation wakes up one day and realises he's essentially scum. I hope these reviews help to steer as many people away from them as possible. Avoid like the plague.