I was in a car accident and had to visit the Grady...

I was in a car accident and had to visit the Grady ER as a precaution and overall the experience was quick and pleasant. Four stars because I have no experience with the other services of the hospital. My review is specifically for the ER. I was seen on 1/31/20 in the late morning. Staff were quick to check me in and the wait wasn't terribly long--about 15 minutes. Everyone I worked with was professional and friendly and made me feel comfortable to ask questions about the care I was receiving. I will say that security at the door left something to be desired. When I got there no one was at the desk with the walk-through metal detector so I carefully walked past. I was already in the building when I was scolded and told I needed to turn around and have my bag checked and go through the metal detector. While I was in the waiting room, I realized it's because the man was more interested in watching Rambo on the TV around the corner... As for there being homeless people around... The waiting room was almost empty while I was there, but there was a woman who appeared to be homeless attempting to enter and was turned away. (I assumed it was because she had already been seen and they couldn't help her any more at the time.) I personally have no problem with homeless people being in there like others do. They need treatment just like the rest of us. If you don't like homeless folks being around then do something to help the community...

In regards to the many many poor reviews for Grady: unfortunately, our healthcare system is broken and many employees are doing all they can. That being said, know your rights before you go to a hospital and ASK QUESTIONS. Don't be afraid to be firm.