Amber Mason

Review of Papa John's International

My husband and I wanted to order pizza tonight. H...

My husband and I wanted to order pizza tonight. He called around 10: 05 and he was on hold for 15. Someone picked up and hung up. So he called back and I did too. We both was on hold. No one ever picked up for him but someone picked up and said please hold for me. I hung up after 22 min. My husband was on the second time 40 min. We arrived at the store and there was one employee who seemed to be lost. We told him we both called and no answer. My husband was still on the phone. The employee said let me get my manager. He went out side and the manager asked what we needed. My husband asked if anyone was working. The guy said yes and my husband said I've been on hold for almost an hour trying to order. The manager said great and gave a . Then he tried to blame the driver which the driver would have66 nothing to do with someone answering the phone. My husband said that's all you can say. Manager said yes and said you can leave. My husband said I am and said everyone was outside getting high. The employee who was the only one in there had red eyes and looked high. This was very horrible customers service. The manager did not care we called for an hour and no answer. He didn't say sorry or anything. There was nothing being done inside the store because they all was on the side of the building. I'm a manger myself and I was shocked to see a manger be so rude and careless. I recorded him. He said he didn't care if we called corporate. He isn't a good manager and I'm sure the sells for tonight are awful. There was no pizzas being made. No one was cleaning. Whom ever is above him really needs to let him go. I could image how he treats other customers. I didn't get his name but I do have his face on video.