The worst I've ever been treated at a hotel!! I ca...

The worst I've ever been treated at a hotel!! I called a few days in advance to make sure I would have 2 beds in the room I reserved for 4 of us as part of a wedding block 8-9 months earlier. On the phone, I was told I was all set; However when I checked in I was given a single-bed room, leaving 2 of us on the floor for 2 nights (at $550/night). So I asked if they had cots, and they told me to "go to Walmart and buy an air mattress". The hotel and Bonvoy took no responsibility for their multiple errors (failing to take correct reservation, lying on phone, failing to hold reservation, losing our gift bags, etc), and instead blamed the wedding block that they couldn't guarantee a reservation placed 9 months in advance! Beware not to let them ruin your wedding weekend!