Dustin Shepard

Review of Harrahs Resort & Casino

I will never stay or go to this hotel. I tried boo...

I will never stay or go to this hotel. I tried booking a reservation for this hotel which is 90 miles away from me. We would have 2 adults and 2 kids, All they had were king beds available which is fine so I requested 2 rollaways which they immediately stated each rollaway would be $20 a night which again I was okay with. Then when I'm about to pay for the room she tells me that the roll aways are not guaranteed. I expressed my frustration that I'm not going to drive 90miles to find out my kids have to sleep on the floor, asked for her to check with her manager because I refuse to book a room where my kids have to sleep on the floor and she refused. She now lost your company a 1st time customer and potentional returning guest as we prefer staycations sorry Harrahs, one less customer and one more bad review.