They never called me or rang the doorbell. They "i...

They never called me or rang the doorbell. They "inform" me that they have picked up the package from a "neighbor". There's nobody in my skyscraper with the name you told me! Incredible. I have already paid for the package, but I have no package and a gift from the "company", just wrong information. What should I do now? I try to ask my whole skyscraper, "Sorry, do you have a package in my name? I have no idea who picked it up!" Thank you, DPD.