Vastee Gilmore

Review of Cowles Ford, Inc

Great expierince. My service manager Josh was ver...

Great expierince. My service manager Josh was very attentive and very informative and I was satisfied with the service. The only negative I have is the actually scheduling of the service. I initially used the online portal to book a service appointment only to be called the next day and told that the portal wasn't accurate. It actually took a little bit over a week for me to get my car in for service. Very unsettling, particularly when a "check engine" light comes on unexpectedly. Fortunately, I had another vehicle to drive in lieu of my primary car.