Update 5/10: Since my review on 5/6, Patrick S and...

Update 5/10: Since my review on 5/6, Patrick S and Liz (Sales Manager) have contacted me, explained their side and offered to find a similar vehicle. For this I am very appreciative.

@Owner: On 5/8, I confirmed via txt to Liz - "...appreciate your search for another X4 and would be glad to give you my business for the right car". I believe this communicates my continued interest in your offer. Please have someone from Schomp sales call me if you have found a similar vehicle. You have my contact information in your system.

Initial Post 5/6: Bad experience when trying to purchase a BMW X4. After countless hours of online research, I reserved the car by paying a $1000 deposit, only to have the car promised to another buyer. How does this happen when my credit card was already charged?

More details - After a multi-week nationwide search, I found the perfect CPO BMW X4 and contacted the Schomp BMW. Patrick L called me back within 30 minutes. After confirming a few things about the vehicle, I was hooked and Patrick took my credit card info and promised to hold the car. The $1000 deposit hit my card within 2 minutes of hanging up.

I never heard from Patrick again. I called back the next day and got Ben B, who told me someone "internal" had also put down a deposit at the same time. We all use computers these days, so how does someone charge a credit card without first reserving the car in the system. I would rather take the instant rejection, instead of drooling about my perfect X4 for 12 hours, only to be told it was given to someone else, after I called Schomp. Note: Patrick L did not bother contacting me at all.

I did not get a satisfactory explanation from Ben of how this happened. I did get a few apologies and a verbal promise to give me $1000 off if I were to buy another vehicle there. Did I mention that I had very specific requirements for my dream X4 and lost it right after I found it EVEN AFTER paying a deposit? Does not seem like Schomp values its commitments.