These people failed to accommodate easy changes. ...

These people failed to accommodate easy changes. We wished to swap a double kayak with two single kayaks and they refused despite availability and us finding another couple wishing to swap their two single kayaks with our double. Absolutely absurd. They insulted us over their radios with us right there listening. Wasn't surprised how horribly operated everything was and probably reflects the intellect of management. They seemed overwhelmed and stressed over easy tasks. I've been in combat and stayed more calm and collected than this team who struggled to manage parking of two dozen cards.