Ianmanan2011

Review of The Epic Hotel - The River Lou...

Purely on facilities, staff and views from the roo...

Purely on facilities, staff and views from the room, this hotel is fantastic. The room was very well maintained, every inch reflects what you would expect from a 4 star. The gym was on the basic sufficient side; the sauna/steam room was not available for hotel guest until you pay to use their spa massage service. Every morning, there is lovely tea selection near the reception. Pool area is very good and has an amazing view.

I would normally give a 4 star based on my review above. This hotel, however, has something that you would not expect from a 1 star hotel. They charge 5$ for each post item you receive. This is the very first time, anywhere around the world, I experienced this. when I queried the hotel staff why is there a postal charge, they said it was due to their small post room that they had to charge this fee. This is in the context of the hotel owns a 40+ floor building.

For an Epic Hotel, there is always something tiny.