Robert Muller

Review of Al Sulaiman Rent a Car (Al Sul...

I was happy with the service I received right up t...

I was happy with the service I received right up to the time I asked for my cash deposit refund. I have been dealing with a Mohamed Ihthysham who at first did not reply to my request until I sent a second rather sterner email. I have now waited for almost 2 weeks for the refund after the 14 days I was asked to wait to get my deposit back. I have sent him a number of follow up emails without reply nor has my money been refunded. So now I now have to resort to writing this review of very bad after sales service from a company I assumed dealt with integrity. I would sincerely hope that this person is correctly dealt with. Please could you ensure my deposit is refunded immediately. I was referred to by a good friend of the GM of the company and hopefully this comment reaches him so he is aware of his employees actions.

Regards,

Robert Muller