Kita Ookami

Review of Greater Baltimore Medical Cent...

Melissa BSN, RN is the definition of phenomenal. S...

Melissa BSN, RN is the definition of phenomenal. She is, for sure, the woman of the night and deserves some recognition. When I first walked in here, gasping for breath and unable to catch it, I was honestly ready to leave. The moment the staff found out I suffered from a mental disability--even on the most minor of scales--, it became everyone's sole focus, and seemed to almost dictate their reactions and treatment. I felt singled-out and like every diagnosis from there on out would come right back around to my mental illness. However, it didn't touch her. She made sure that I wasn't treated any differently, and even stayed in the room with me for as long as possible in between her treks to retrieve supplies, ensuring that I didn't experience any more discomforts, and acting as my liaison of sorts. She reassured me that she, herself, was a mental illness advocate, and that she would never let me be treated any differently because of my prior diagnoses. She ended up being this night's saving-grace, turning a stressful and disconcerting situation into one of ease and reassurance. If I could solely rate employees, she would, for sure, receive a five-star rating, no question about it. She is the reason I'm leaving this hospital with the treatment I needed, and I honestly could probably never thank her enough.