Quality control sucks!

Quality control sucks!

I ordered tie rod ends for my vehicle. One was missing a locknut. I was given instructions to return the part and I would be sent a replacement. I received the replacement and it was still missing the locknut. Are you serious? 10 days after my order which I paid for next day shipping and still the same missing part? Now I'm told they have to give me a refund because they had some bad stock. Terrible experience! Wasted time and money!