Weighing out the pros and cons, I do not recommend...

Weighing out the pros and cons, I do not recommend Rushmore Loan Management Services and I do not believe that they conduct their business in a way that is for the customer.

Cons: Where to I start?
I have spent hours of my life I will never get back of phone time with this company.
Their processes are unreasonable, example: I will be 2 payments behind, And on this date I will be able to bring my account current.
Response: OH to avoid foreclosure (a bit extreme if you ask me) You will need to fill out an application, give us all of your financial information dating back 2 years and in 30 days we might approve a payment plan. OR, how about you don't pay anything and we modify, sure it will jack up your credit, etc etc....
Their options for getting a customer on track are not in the best interest of the customer.

THEY SOLD MY LOAN to a company that has no record of my previous payments and I am still on hold to which the call was escalated after 48 minutes because even that customer service representative apologetically explained that the entire account is in disarray, they just bought my loan 3 weeks ago.

Pros:
There are some good apples in the company which gave me some relief.
Mobile and online account is easy to navigate.