poppy kane

Review of Sofitel T5

I would give this comfortable hotel a higher ratin...

I would give this comfortable hotel a higher rating except for a few unfortunate incidents during my stay. I treated my daughter and grandson to lunch at the tea room restaurant and were met with some curious service. The supervising girl was bullying a trainee within earshot and interrupted her while serving us literally pushing her aside saying I ll take over. The trainer was gracious and a lovely server and we proceeded to see her berated for goodness knows what at a distance. We were saddened by this. On my out to a different terminal I was called a cab and was assured they took credit cards. The driver arrived and at my destination which was supposed to be eighteen pounds he said that he couldn t accept a credit card. I said I only had euros. He said that was fine and it would cost twenty five euros. I handed him two twenties and he gave me back ten pounds. He wanted to only give me back five but I protested I was at his mercy had another plane to catch so left feeling very scammed. To their credit Sofitel is looking into this for me since I did order the cab from them and they knew the driver. But really this should not have happened it was truly shameful behaviour and left me feeling very disappointed. I am staying at the hotel again at the end of my trip since it is essentially comfortable and pleasant and I hope that my scam can ride will be resolved