Monster Review

Review of AutoNation Ford Jacksonville

Staff was great and knowledgeable. Very friendly e...

Staff was great and knowledgeable. Very friendly even though the car was purchased at another dealer, I didn't feel like they cared or held it against me. I have an 09 focus that I've taken to random dealers throughout the year wherever I may be, and they all start off friendly, but the moment they ask if you bought the car from them, and you say no, customer service is no more. They become rude, and you can't help but feel like their trying to get you out. I've even had one CS rep ask me why do I keep bringing my car back to them. AutoNation is much different. I felt welcome even though I didn't buy my car from them. Ironically enough, I did buy my 09 focus from them back in 08. They were called Mike Shad in those days. But they took care of my factory recalls with no issues. Next time I need service, I know where I'm going.