My experience in Asda Robin Park Wigan

My experience in Asda Robin Park Wigan

on Bank holiday Monday me and my partner went to Robin Park for the weekly shop we decided to have some food and a drink before shopping. we went to the cafe they were quite busy and so we had to wait for some service about five minutes I asked for one of the Meal deal Ultimate Breakfast Baps. I was promptly told that I could not have one even though all the items were on the hot plate wit the exception of an egg Baps were on a shelf behind the counter.

After a belittling exercise from the counter staff in front of a line of customers I was told that I could have the item I requested but it would be charged as individual items and more expensive than the offer?

I then went to customer services to complain I also took the poster from the cafe area to them and asked for an explanation?

the poster has no indication that the Meal Deal as any time limit although it states that it is subject to availability ? But as stated all items were on display.

The person at Customer services agreed with me and promptly phoned for the cafe staff to come to Customer service.

After a shot while the cafe manager? Or so the badge indicated attended and after close inspection of the poster could only say that it states that you have to ask in cafe for details? Once again I was told that the items were available butI would have to pay as individual items more expensive than the poster? I informed her that i would be writing to the head office and she stated "Good luck you will not get anywhere with them nobody ever dose". Well let see?



I have the poster and I await you response before going to trading standards.

Copy of this has been posted to the head office in Leeds with full address