Jason Barnes

Review of luxham Garden Hotel

This was BY FAR the WORST experience in a hotel we...

This was BY FAR the WORST experience in a hotel we've EVER had! There was black mold in the bathroom as well as by the radiator in the room. The water in the shower wouldn't drain so we had to stand in ankle deep water during the shower and had to stop partly through our shower to let the water drain otherwise the water would overflow out of the enclosure and on to the bathroom floor. I'm not sure if there was a restaurant or night club or both situated next to the hotel (which was about 5 feet away from our window) but it was extremely noisy late into the night (probably around 4 am).The blinds were absolutely filthy and there were blinds missing, and since we were in the basement floor, the people at the club or restaurant could easily see in to our room.

The sink in the restroom was dirty, cracked and had mold around the base. We discussed all of these issues with the front desk staff at the hotel and they did nothing! It seemed as if they didn't care about anything we told them. Each issue was dismissed and never addressed.