Independent Mind

Review of Doubletree Hotel Tampa Westsho...

If I could give the hotel ZERO stars, I would!! T...

If I could give the hotel ZERO stars, I would!! This hotel has the rudest, most incompetent uncaring staff of any hotel I have ever visited in my 57 years. We are silver members and we also own a Hilton grand vacation 2 bedroom condo . I have never been treated this way at any Hilton or any other hotel ever. As you can see from the pictures, we had a terribly traumatic unsanitary hazardous experience which caused us psychological trauma and potential physical harm. Upon arrival to the hotel, we pulled out the sleeper sofa and noticed several blood splatters!! My son touched it and I had him wash his hands right away and I pray to God he did not get any communicable disease from it. I called the front desk, And it took them a long time - over 30 minutes to even come out and look at the problem. A man, a maintenance supervisor who came up said he was shocked also and he removed the sheets and mattress, which also had blood apparently. He said he would let the manager know and ask him to give us a call right away to rectify the issue , because I told him I did not feel we should pay for the night stay nor our dinner, and quite frankly considering the severity of the problem I thought they should also give me some kind of a certificate to go to another Hilton in future . Well I never got a call that night at all. Nor did I get a call in the morning. So I went to the front desk, and the two clerks were very concerned about my situation and they called a front desk supervisor Julie to speak with me . She was very sarcastic and rude and continued to question whether the blood was on the sheets/mattress also and I said I have pictures of the blood that I saw and I showed her the pictures and she didn't even seem that concerned. She asked sarcastically what I wanted or expected and I said Considering the severity of the situation with my family exposed to infectious diseases transmitted by blood, as well as psychological trauma , I wanted my one night room charge and dinner bill to be wiped clean, a written apology and also certificate to come back to a Hilton in the future. I told her that I feel I should be writing to the health department to protect other people and also posting my reviews online and she actually said go ahead-that's your prerogative!!!. Well she took 20 minutes to come back to me and she did not offer me close to what I deserved or expected- only a partial credit and no formal apology or certificate to return to Hilton. So I asked for her supervisor s name and she told me that the assistant general manager's name is Mike and I left him a very detailed message Saturday morning with all of this information. It is now Monday night -almost Tuesday and I have had no call back from Mike or anyone , even though I called twice today and left messages with Kayla asking why Mike has not called me back. She told me he was at another property. That was the last straw. I asked for the general manager not the assistant manager and she put me into Toms voicemail . I left a message in his voicemail with all of the above and we shall see if and when he calls me back since everybody else seems to not give a hoot. I will consider modifying this review and have the other negative reviews I plan on posting online and also modifying my report to the Health Dept when I call ater this week IF they make up for the situation in the next 24 hours, but considering how terribly I've been treated so far, I don't have any hope this will happen. It goes without saying that you should definitely not stay in this filthy place. In fact I am going to swear off Hilton and stay at the competitor that begins with M. When I have had a rare problem with the competitor, they make up for it in big ways IMMEDIATELY , and I don't even have to beg for a resolution. Check my yelp review for photos too