I am extremely disappointed in this location of th...

I am extremely disappointed in this location of the melting pot. My girlfriend and I have ate dinner at this location 3 times in 2020, once before the outbreak and twice after it s re opening including last night.

The first time we had a very like able server that moved the meal a long at a brisk yet acceptable pace. However the last two times our servers have been outright disappointing.

Two weeks ago we had a 5pm reservation, our first round of drinks and cheese came out in almost record fashion, but the meal quickly went down hill from there. Our cheese pot sat empty for almost 10 minutes before our salads were brought out, and my girlfriends second drink took over 35 minutes before we finally said that we didn t want it anymore. After it was all said and done we left the restaurant at almost 830pm. As a former server at multiple melting pot locations this would be a completely unacceptable turn time for a 2 person table.

Last night our server took almost 10 minutes to greet us after being sat down, she then came back to start our loaded baked potato cheese by pouring the base and potatoes into the pot before walking away for another 10 minutes. (Again at both melting pots I worked at this was a huge Nono). Then when I asked for tortilla chips that customarily come with the spinach artichoke cheese she informed me we stopped ordering those after we re opened. (Yet somehow just last week when we were there we were able to get them for our cheese). Toward the end of the cheese she attempted to take my melting pot mule mug from me, even though it was still 1/2 full.

She then proceeded to bring out a cooking pot that had dried bouillon all over it that looked like it hadn t been washed in multiple days. I gave them the benefiting the doubt because she carried the romulater with only one had (again a big Nono) so I assumed it must ve just splashed out onto the sides.

It then took her another 10/15 minutes to finally bring out our entrees.

Finally comes the chocolate. We ordered cookies and creme but with white instead of dark. The server dumped so many Oreos into the chocolate that it was pretty much Oreo with a little white chocolate.

Not even 1 minute after dropping off the chocolate she comes back with the bill saying no rush (but we felt very rushed because who brings a bill one minute after dropping off desert?).

And to top it all off she comes back less than 5 minutes later with her little POS machine and makes us pay and tip right then and there while we were in the middle of eating our chocolate and she stood over us watching as we entered the tip and signed. Yet she couldn t return to make sure to turn off the burner so that we did not burn ourselves on the scolding hot chocolate.

Perhaps my biggest dissatisfaction is that the manager never once came to check on us throughout the meal at which point we would have voiced our frustrations instead of me writing this long winded review.

The End.