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Daniel Ovoian

4 years ago

Our experience at Ocean State was phenomenal, desp...

Our experience at Ocean State was phenomenal, despite the fact that an emergency room is never a place anyone wants to be.

We brought our cat in with an intestinal blockage - after a fairly short wait, we were brought into a consultation room and given a very thorough diagnosis, using transmitted x-rays and information from our local vet as well as firsthand information from an on the spot checkup.

The trade-off between surgery and watch/wait was discussed and we elected to have the surgery performed. The surgeon called us that night to let us know the operation was a success, and we were able to visit the next day. On discharge we received a thorough briefing and were able to call with questions or concerns during the recovery period. The entire time we were extremely impressed with the level of service, commitment and compassion shown by every single person we encountered from the front desk to the surgeon to the techs. I'm extremely thankful a place like this exists and that I am close by - and my cat would be too, if he had any comprehension of such things.

A note on the cost - this was an expensive treatment: surgery with no insurance isn't ever going to be a low cost affair, but I will mention that we were provided a low and a high range for the estimated cost, and I was refunded ultimately over $500 as the total cost of care came in well below the low range / deposit made - point being that despite the unavoidable high price tag, I believe OSVS is honest about what they charge.

Thanks everyone - our community is lucky to have you.

Dan & Stephanie Ovoian (& Fyodor!)

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