Miss Mermaid

Review of Marietta Memorial Health Syste...

I have been consistently paying on a medical bill ...

I have been consistently paying on a medical bill that my insurance would not cover for over a year. In the past year, I have yet to have a phone call answered without being put on hold. Just this week, I have left 3 messages requesting a return call (Due to the fact that they have that option when you call, stating that they will call you back within the same business day). I have yet to receive a phone call back.
Since I have not received returned contact, I tried to make an account online to view my bill details there to get the answers I was looking for; A message appeared after entering my info stating to wait for a confirmation email with my logon information. I waited just over an hour and still haven't received an email. So then, I call the help desk phone number provided just to have them take my name and number and tell me "They'll give you a call when they can get to that". I asked how long it would be and got "I really don't know" as a response.
Every time I DO speak to someone, I never get the answers that I'm looking for, medical bills and accounts seem to magically appear and they "don't know what service it's for" or there "aren't any details in our records" of what payments were made, what services were, etc. on top of the fact that they're constantly and consistently rude with me; despite the fact that I stay calm through their incompetence.
I am completely fed up and disgusted with MMH and will never go to them for any future services and highly recommend that others find somewhere else to go as well.
Their billing department is a joke and they're completely unprofessional and uneducated.