Do not go with these or Oak Estates, Its been a ni...

Do not go with these or Oak Estates, Its been a nightmare since I moved in at the start of June, we moved into a disgusting house (we were shown a different house on the viewing) , my room was filthy, the carpets were dirty, there was mould all in the back of my wardrobe, the mattress had cigarette burns in it, my carpets and curtrains stink of smoke, the bathroom was in an appalling condition and the communal living area wasn't much better, me and my friend I moved in with went through living hell trying to get the place sorted, after a week they did replace the wardrobe and mattress , however we were told the carpets would not be replaced (even though they're absolutely vile). The office (not Jeanie she was great) were very unapologetic and tried to brush it off, and since then we've had various people come to the house with the estate agents for viewings with no warning (not at all the time but it has happened) and its now got to winter and I've discovered my radiator isn't working in my room which is causing damp and mould and I'm freezing the whole time I'm in there, I logged this on their maintenance system a week ago to be looked at and nothings been done. Absolutely gutted that i signed to live here until next may been an absolutely terrible experience through-out the whole thing and find it very sad how little care goes into making sure the tenants are happy.