Horrible service department. The door handle brok...

Horrible service department. The door handle broke off on my RAM 1500. I brought it in and asked if they could give me a quote to fix it. They quoted me $100 for the part, $50 for the labor, so I told them to do it. They said they had to order the part, so I paid for the part, and took the truck back when the part came in. Now they're saying the panel that the handle attaches to needs to be replaced, that would have to be ordered and I'd have to come back again. The problem is, this part is an additional $200 and the labor an additional $100. So now the $150 repair is a $450 repair. That's more than I want to spend, so I say never mind, and ask for my money back on the handle. They're now telling me that since it was a special order part, they can't refund me. If they would have done what I asked them to do in the first place and given me an accurate quote for the repair, I would have never ordered the handle in the first place. HORRIBLE CUSTOMER SERVICE!!!!

The other issue I have with the service department, is that my air bag light keeps coming on. Started coming on while under warranty. It's been in their shop three separate times and continues to give me issues. Since I use my truck to tow for my business, I tell them I can't continue to take off work and leave my truck there, I need something I can tow with while they have my truck. They tell me that they only do rental cars and I can't tow. So now I have to take more time off and lose more money because they can't fix the problem. STAY AWAY FROM THIS DEALERSHIP!!!