Gentlemen,

Gentlemen,

I have been a very loyal and old customer for the past 25 years.

I have used the facilites to entertain my family and guests from all over india /abroad . The standard was good despite an all round decline in india and abroad. My wife and I have visited more than 25 countries and stayed in quite a few 4/5 star hotels.

In view of this background the poor quality of food and service at deccan pavilion yesterday was a shocker and deflated my eagerness to always praise your facilites . My first choice was DP .The family & guests prefer Taj but I was a block in your favour .The dam burst yesterday. The starters were a
terrible let down and I felt ashamed in front of the family .

I am quite confident that none in a big
Organization --ITC -- would even take


Best wishes from a sad old customer.