Kelvin Genn

Review of Sheraton Mirage Resort & Spa G...

I booked the room, believing that I had booked a r...

I booked the room, believing that I had booked a room with a King Bed, only to discover that it had two King singles. I would not of booked the room if I understood that to be the case. I would at least expect to get a Queen bed, which in experience is the norm in travelling the world for 20 years. On enquiry with reception I was advised that Hotel was full occupancy, there was nothing that could be done. I was told for additional payment I could upgrade to the room to a smoking room with a King Bed. I am not sure how there can be any concept of upgrading to a smokers room, and paying for the privilege of a smoke impregnated room.

I wanted to have dinner at the Hotel, and was advised that there was nothing available before 8:30. I was advised that Saturdays were busy and that I needed to have booked. I do not expect to book a resort hotel, and also to have made dinner reservations. I expect that the hotel caters for its guests, but that is clearly not the case.

The Room

I went to watch to TV only to find that you don t have the normal free to air tv channels, as the room has no access to digital TV stations. I do expect even basic hotels to have the standard TV channels.

The door to room is not sealed and leaked light from the hallway. I have never seen that in a hotel before.

The windows are fitted with shutters that light leak, there should be black out curtains.

The only thing missing from the hotel experience was Basil Fawlty.

A three at best.