Hope Stsssi

Review of Ocean Waters Hotels and Resort...

If I could give negative stars I would.....We went...

If I could give negative stars I would.....We went down to watch 2 of my best friends tie the knot and this was the place chosen by them. We stayed here for a little over a week and had a horrible experience!! One of the maids was on speaker phone with her boyfriend and they were discussing very provocative activities they would do when she got home.... if you get my drift. My 9 year old was standing there with me and heard every word!!

The toilet didn't work, the AC/Heat unit didn't work either. It was pretty chilly the first couple days and I ended up sick for the remainder of our trip and the wedding! Never once were we offered to switch rooms even when I spoke with 2 of the managers. They stated they would follow up with me and gave me their card. Which didn't happen until we coincidentally ran into each other the morning of checkout 4 days later. So 4 more days without a working toilet....

Due to all the construction they are doing (understandable as the hurricane that came through) We couldn't use our balcony M-F 8-5 even though I paid extra for an ocean view. They started working and drilling right above our heads at 7 am and the construction crew outside my window started at 6 am. When we checked out they ended up charging me for again for the resort fees and taxes. I paid the resort fee of 22 per night plus tax in cash when I checked in, plus had to pay it again as it was charged to my room and not refunded to me. A manager (the one that gave me her card) was standing there for this and did nothing, yet again. I was so sick and tired of complaining and wanted nothing more than to go home at this point. All I asked for was a different room that had working amenities, but that was too much to ask for. I will never recommend this place to anyone!!!