Made an order on line. Got to the store and there ...

Made an order on line. Got to the store and there was people lined up out the door. Our order wasn't ready. So while waiting we watched about 20 people make orders in front of us and receive their orders. When we asked why ours wasn't ready we were told the online orders were backed up. Strange to watch orders placed then immediately made in front of us. This was only the second time we have ordered from there. The fist time was about 2 weeks ago. The food wasn't as good as last time.